Take a minute and think about the lost productivity, missed opportunities and wasteful lawsuits that arise from employees simply not listening. Got it? Now, consider what listening would cost your company? The short answer is nothing.
We all instinctively understand this but fail to act because getting employees to listen can be a messy, complicated, and difficult process. There are no quick fixes or shortcuts. That being said, the value of creating a culture of listening far outweighs the effort.