Last week I overheard a conversation between my two teenagers. My son told his sister that he was an A-student in Spanish these days. “Having a great teacher makes all the difference,” he explained. Preparing to insert myself into their conversation to point out that he had a great teacher
Irrespective of party affiliation, I’m willing to bet that most Americans are irked, at the very least, over the failure of the ACA website to effectively launch after the government invested hundreds of millions of dollars to create it. Starting now and going forward, there will be many software autopsies
The New York Times Test is mentioned often in the context of corporate misbehavior. It basically says that you can decide whether or not you should do something by considering whether or not you’d want it (and your name) to appear in an article on the front page of the
In Part I of this article, I wrote that restoring broken trust is based on behavior, not words, slogans or talking points. Because trust is breached by actions, it takes other key actions to repair it. These involve ongoing daily leadership behaviors which become the customary routine way things are
A common complaint mentioned on engagement surveys is that managers don’t welcome, listen, and respond to concerns, which means problems fester and good ideas to go unheard. I wrote about this recently in the context of trust as a foundational issue that needs to be built into our workplaces. I
A few weeks ago, the EEOC released its annual charge filing and resolution statistics. The report tracks case trends from 1997 through 2011. Last year, charges rose to the highest level seen in this time period. Yet the percentage of reasonable cause findings of discrimination stayed relatively flat, at 3.8%. The other
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