Imagine . . . .
Imagine someone you care about extending her hand toward you. In her hand she holds a small, robin’s egg blue box wrapped with a white ribbon. “Here,” she says, “it’s for you.”
What feelings would that beautiful little blue box evoke? Anticipation? Excitement? Gratitude? Curiosity?
For generations, the robin’s egg blue Tiffany box has captivated imaginations and stirred hearts. It is a cultural icon, synonymous …Continue Reading
Consider two entirely different organizations: one is our largest automotive producer; the other, a massive federal agency. What General Motors and the Veterans Administration have in common now are acts of malfeasance that not only have created outrage, but tainted their reputations and the public’s trust.
The facts are shocking. At GM and the VA, people ignored their responsibilities to fix known problems resulting in serious harm and fatalities to …Continue Reading
From what we have learned from their lawyers’ recently released report, executives and other leaders at General Motors apparently perfected their own non-verbal communication styles with an effectiveness which would have made Don Corleone proud. As candidly confirmed by CEO Mary Barra, leaders developed a cultural practice of tacitly agreeing not to pursue business problems with a “nod” while declaiming responsibility with an arms folded “salute.” In the case …Continue Reading
“My cats shredded your couch. You are correct.”
This is the phrase that converted my husband’s lack of appreciation for cats into a wholesale intolerance of anything remotely feline. It was uttered by his then roommate, a woman with two cats to whom he very reluctantly rented one of the rooms of his house in the years before I met him.
“I always distrusted cats,” he told me, “but I …Continue Reading
“My male co-worker just called me, ‘babe.’”
I turned to look at the forty-something woman sitting next to me on the plane who had just ended her phone call. “Can you believe someone would say that?,” she said. “How could he not know any better?” She explained that she didn’t feel like the comment was sexual in nature, just disrespectful.
I am confident that the comment from her co-worker had …Continue Reading