One patient has died. Two healthcare providers have been infected with the ebola virus in Texas. It’s too early to know for sure what happened, but somewhere there is a “learning” issue that needs attention. Last night, Texas Health Presbyterian Hospital announced that it had given its staff mandatory training and that it had a heavy commitment to safety. No doubt that safety and proper procedure are urgent concerns at
On February 10, we learned that Brian Williams had been suspended by NBC news for six months without pay following the revelation that he provided false information regarding a 2003 wartime incident in Iraq. His case made as much news as many of the stories he and his colleagues regularly reported. While the circumstances are unique, there’s a vital lesson here for any organization facing what I call “big shot” …Continue Reading
How is it that some learning initiatives work delivering messages which participants absorb and apply while others fail without generating business results wasting time and money in the process?
Read learning publications and you’ll find that measuring return on investment [ROI] in terms of behavioral and cultural change is a regular theme. But tracking results is a backward-looking, costly exercise which occurs after funds have already been spent. It may …Continue Reading