A recent Gallup survey found that 70% of American workers are “not engaged” or “actively disengaged” and are emotionally disconnected from their workplaces. These findings are troubling because high levels of engagement translate into better productivity, creativity, retention, and reputation, the not-so-secret-sauces of excellence and competitive advantage. The report includes suggestions on how organizations and leaders can turn these scores around, a top-of-mind mission for many human resource and
I was thinking about Baskin-Robbins recently while working with clients on key questions about how to transform their workplace culture. They asked,
How do we sustain the changes we are putting in place?
What do organizations do to reinforce their cultural standards?
I held up the Baskin-Robbins logo. In the 1950’s, the “31®” logo was adopted by Baskin-Robbins to emphasize the variety of ice cream flavors they serve. They wanted …Continue Reading
On a visit last month to the Northwest Montana Fair in Kalispell, I stood in the horse barn watching a teenage girl attempt to pull her mare into a stall.
With sweat forming across her forehead and her feet sliding across the straw-covered boards of the barn, she pulled hard on the lead. The mare wouldn’t budge. The more she strained, the more resistant her horse became. Standing six feet
Last week I overheard a conversation between my two teenagers. My son told his sister that he was an A-student in Spanish these days. “Having a great teacher makes all the difference,” he explained. Preparing to insert myself into their conversation to point out that he had a great teacher last year when he was failing Spanish, my son independently corrected his initial statement: “Actually,” he said, “The two things …Continue Reading