We all like to think we’d act quickly and effectively to stop ongoing, illegal, dangerous, or unethical acts once we had notice or a whiff of knowledge of improper behavior. That’s one reason why the apparent inaction of many in the face of allegedly cruel, sadistic, and criminal conduct at Penn State is so shocking. That could not be me, we say. I know I’d have behaved differently. That was …Continue Reading
On February 10, we learned that Brian Williams had been suspended by NBC news for six months without pay following the revelation that he provided false information regarding a 2003 wartime incident in Iraq. His case made as much news as many of the stories he and his colleagues regularly reported. While the circumstances are unique, there’s a vital lesson here for any organization facing what I call “big shot” …Continue Reading
The Wall Street Journal recently reported that financial service leaders are examining their cultures and employee attitudes on a range of issues to limit and manage risk. The reason for this examination is these business leaders recognize that statutory regulation and vigorous whistleblower provisions may not be enough to halt dangerous acts before they inflict great internal and public harm to the organization.
And, they’re right. Take a look at …Continue Reading
Here’s a famous optical illusion. When you look at it, you’ll see either a young woman or an older woman. Your friend who’s sitting right next to you may see a young woman gazing off to the side, while you see an elderly woman with her eyes cast downward. Who’s right? Both of you — the drawing contains both images.
This difference of perception is an analogy for what’s happening …Continue Reading
I was thinking about Baskin-Robbins recently while working with clients on key questions about how to transform their workplace culture. They asked,
How do we sustain the changes we are putting in place?
What do organizations do to reinforce their cultural standards?
I held up the Baskin-Robbins logo. In the 1950’s, the “31®” logo was adopted by Baskin-Robbins to emphasize the variety of ice cream flavors they serve. They wanted …Continue Reading