During a routine physical, your physician informs you your blood pressure is extremely high. She advises you to live a healthier lifestyle, but beyond that doesn’t tell you how to treat the condition or what could happen if you do nothing. Not a very effective way of convincing you to adjust your habits, is it?
Unfortunately, that’s exactly how some organizations, including healthcare, are handling unprofessional, abusive conduct, or what …Continue Reading
From what we have learned from their lawyers’ recently released report, executives and other leaders at General Motors apparently perfected their own non-verbal communication styles with an effectiveness which would have made Don Corleone proud. As candidly confirmed by CEO Mary Barra, leaders developed a cultural practice of tacitly agreeing not to pursue business problems with a “nod” while declaiming responsibility with an arms folded “salute.” In the case …Continue Reading
A while back I spoke with a distinguished physician leader. He wanted to change the behavior of key hospital staff who habitually engaged in unprofessional and perhaps even abusive conduct. ‘Why don’t we put them through an eLearning?” he asked. “By letting them do this on their own schedules, we’ll be able to roll this out quickly.” “Because it won’t work,” I said; and fortunately, he gave me a chance …Continue Reading
How do you build an enduring business or enterprise when the world is changing so fast? For years now, I’ve heard leaders from various industries ask their leadership teams that very question. Many answer the question by focusing on products and services that are or will soon be needed. They’re vital. But making them the keystone for longevity is as elusive as relying on floppy discs, Blackberries, and neckties for …Continue Reading
A New Year has arrived, and it’s time for predictions. I’ll make one and add some suggestions to help deal with a change I see on the horizon relating to learning investments.
My prediction is that organizations will increasingly look at learning effectiveness as opposed to learning delivery with a more careful, thoughtful approach than they have in the past. Particularly for important subjects that affect culture, productivity, and risk, …Continue Reading