Tag: communication

Blinded by Human Nature and Compliance

We all like to think we’d act quickly and effectively to stop ongoing, illegal, dangerous, or unethical acts once we had notice or a whiff of knowledge of improper behavior. That’s one reason why the apparent inaction of many in the face of allegedly cruel, sadistic, and criminal conduct at Penn

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What's Lurking in Our Workplaces

Here’s a famous optical illusion. When you look at it, you’ll see either a young woman or an older woman. Your friend who’s sitting right next to you may see a young woman gazing off to the side, while you see an elderly woman with her eyes cast downward. Who’s

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Time to Move On and Forward

Sooner or later, each of us is going to say or communicate something that is hurtful, insensitive, or just plain stupid. Over the course of a business lifetime, this will occur on more than just a few occasions. To be clear, I’m not talking about the grossly out-of-bounds acts and

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I Think I Said Something Wrong

A while back, I was at a social event with a group of friends. As I was leaving, one of them, a colleague and friend I have known more than 10 years, made a painful ethnic comment to me. I knew he meant nothing by it and I winced –

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Ebola and Workplace Learning

One patient has died.  Two healthcare providers have been infected with the ebola virus in Texas.  It’s too early to know for sure what happened, but somewhere there is a “learning” issue that needs attention. Last night, Texas Health Presbyterian Hospital announced that it had given its staff mandatory training and that

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What Did the Mare Hear?

On a visit last month to the Northwest Montana Fair in Kalispell, I stood in the horse barn watching a teenage girl attempt to pull her mare into a stall. With sweat forming across her forehead and her feet sliding across the straw-covered boards of the barn, she pulled hard

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My Neighbor Is Rude

I have a new next-door neighbor.  And she’s really rude. Well, actually I haven’t met her yet. But that’s what my mail carrier said.  She told me, “I met your new neighbor.  She is really rude.”  That was the conclusion my mail carrier came to following a “discussion” with my neighbor

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Fixing the Common Cultures at GM and the VA

Consider two entirely different organizations: one is our largest automotive producer; the other, a massive federal agency. What General Motors and the Veterans Administration have in common now are acts of malfeasance that not only have created outrage, but tainted their reputations and the public’s trust. The facts are shocking. 

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