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Tag: communication

|February 8, 2018|No Comments

You probably already know it’s illegal to retaliate against an employee for engaging in a protected activity (such as reporting or complaining about something unlawful).

But maybe you didn’t know how broadly the idea of “retaliation” can be defined by the U.S. Equal Employment Opportunity Commission, or how many forms retaliation can take and still be legally punishable.

Retaliation claims are by far the most common claims the EEOC receives, …

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|May 21, 2015|No Comments

We all like to think we’d act quickly and effectively to stop ongoing, illegal, dangerous, or unethical acts once we had notice or a whiff of knowledge of improper behavior. That’s one reason why the apparent inaction of many in the face of allegedly cruel, sadistic, and criminal conduct at Penn State is so shocking. That could not be me, we say. I know I’d have behaved differently. That was …

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|January 21, 2015|No Comments

two_faces_young_oldHere’s a famous optical illusion. When you look at it, you’ll see either a young woman or an older woman. Your friend who’s sitting right next to you may see a young woman gazing off to the side, while you see an elderly woman with her eyes cast downward. Who’s right? Both of you — the drawing contains both images.

This difference of perception is an analogy for what’s happening …

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|December 5, 2014|No Comments

I was thinking about Baskin-Robbins recently while working with clients on key questions about how to transform their workplace culture. They asked,

  • How do we sustain the changes we are putting in place?

  • What do organizations do to reinforce their cultural standards?

br_logo-resized-600I held up the Baskin-Robbins logo.  In the 1950’s, the “31®” logo was adopted by Baskin-Robbins to emphasize the variety of ice cream flavors they serve.  They wanted …

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|December 2, 2014|No Comments

Sooner or later, each of us is going to say or communicate something that is hurtful, insensitive, or just plain stupid. Over the course of a business lifetime, this will occur on more than just a few occasions. To be clear, I’m not talking about the grossly out-of-bounds acts and words that you just don’t say or do in public, at work or, for that matter, even in private. I’m

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