We all like to think we’d act quickly and effectively to stop ongoing, illegal, dangerous, or unethical acts once we had notice or a whiff of knowledge of improper behavior. That’s one reason why the apparent inaction of many in the face of allegedly cruel, sadistic, and criminal conduct at Penn State is so shocking. That could not be me, we say. I know I’d have behaved differently. That was …Continue Reading
I was thinking about Baskin-Robbins recently while working with clients on key questions about how to transform their workplace culture. They asked,
How do we sustain the changes we are putting in place?
What do organizations do to reinforce their cultural standards?
I held up the Baskin-Robbins logo. In the 1950’s, the “31®” logo was adopted by Baskin-Robbins to emphasize the variety of ice cream flavors they serve. They wanted …Continue Reading
From what we have learned from their lawyers’ recently released report, executives and other leaders at General Motors apparently perfected their own non-verbal communication styles with an effectiveness which would have made Don Corleone proud. As candidly confirmed by CEO Mary Barra, leaders developed a cultural practice of tacitly agreeing not to pursue business problems with a “nod” while declaiming responsibility with an arms folded “salute.” In the case …Continue Reading
Seven hundred thousand Seattle Seahawks fans gathered downtown to celebrate our champions on February 5. I was one of them. Go Seahawks! Congratulations to them and to the 12th Man.
Reflecting on a remarkable season, what stands out is the absolute commitment to excellence, a tone set by Coach Carroll. As Coach Carroll has stated, “Excellence is a habit.” It’s not a single act. And it’s a commitment from the …Continue Reading