Tag: civility

What's Lurking in Our Workplaces

Here’s a famous optical illusion. When you look at it, you’ll see either a young woman or an older woman. Your friend who’s sitting right next to you may see a young woman gazing off to the side, while you see an elderly woman with her eyes cast downward. Who’s

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Time to Move On and Forward

Sooner or later, each of us is going to say or communicate something that is hurtful, insensitive, or just plain stupid. Over the course of a business lifetime, this will occur on more than just a few occasions. To be clear, I’m not talking about the grossly out-of-bounds acts and

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I Think I Said Something Wrong

A while back, I was at a social event with a group of friends. As I was leaving, one of them, a colleague and friend I have known more than 10 years, made a painful ethnic comment to me. I knew he meant nothing by it and I winced –

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Implicit Bias – Explicit Results

Humans make quick decisions. We react reflexively to strange, threatening, and potentially life-threatening situations. It’s part of how we survive. Less dramatically but more frequently, we have routine interactions where we meet someone and later realize we’d gotten a “good” or “bad” impression about that person. Maybe this “feeling” translated

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Why Culture Trumps Compliance

On July 30th, the Wall Street Journal reported the following on a recent meeting of the New York Fed: “Thomas Baxter, Executive Vice President and General Counsel of the New York Fed, stressed at the outset of his remarks that he was only speaking for himself, but he pointedly critiqued company culture,

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A Prescription to Stop Bullying

During a routine physical, your physician informs you your blood pressure is extremely high. She advises you to live a healthier lifestyle, but beyond that doesn’t tell you how to treat the condition or what could happen if you do nothing. Not a very effective way of convincing you to

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Tackling Offensive Conduct – Inside and Out of The Locker Room

The NFL has released its investigative report arising out of Jonathan Martin’s claim that his teammates’ abuse forced him to leave the Miami Dolphins last November.  Lawyers from a prestigious outside firm spoke with more than a hundred witnesses, reviewed thousands of texts and emails, examined practices and policies and made factual

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The First Four-Letter Word A Child Learns…

Don’t worry, the first, four-letter word a child learns is likely not the one you are thinking. It’s “FAIR.” We understand from early childhood the difference between more or less, better or worse. I was reminded of this recently by one of our clients who challenged leaders in her company to

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50th Anniversary for Civil Rights March on Washington

August 28 marks the 50th year since 250,000 people peacefully filled the National Mall in Washington, D.C.  and heard Dr. Martin Luther King, Jr. make his famous “I have a dream” speech.  That outpouring helped spark the passage of the Civil Rights Act of 1964 and the Voting Rights Act of

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More Than 50 Shades of Grey at Work – Part One

Colors mean a lot in our workplaces. They can symbolize issues, groups, and messages. Think of black, white, pink, red, and green, and, more than likely, several associations will quickly come to mind. Green means “go” or “money” or “environmentally conscious.” Most color associations are fairly easy to come up

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