One patient has died. Two healthcare providers have been infected with the ebola virus in Texas. It’s too early to know for sure what happened, but somewhere there is a “learning” issue that needs attention. Last night, Texas Health Presbyterian Hospital announced that it had given its staff mandatory training and that it had a heavy commitment to safety. No doubt that safety and proper procedure are urgent concerns at
On July 30th, the Wall Street Journal reported the following on a recent meeting of the New York Fed:
“Thomas Baxter, Executive Vice President and General Counsel of the New York Fed, stressed at the outset of his remarks that he was only speaking for himself, but he pointedly critiqued company culture, saying that if a firm’s values don’t support the rules used to guide employee behavior, the organization ‘is …Continue Reading
A while back I spoke with a distinguished physician leader. He wanted to change the behavior of key hospital staff who habitually engaged in unprofessional and perhaps even abusive conduct. ‘Why don’t we put them through an eLearning?” he asked. “By letting them do this on their own schedules, we’ll be able to roll this out quickly.” “Because it won’t work,” I said; and fortunately, he gave me a chance …Continue Reading
Does your organization need to change its culture quickly in terms of workplace conduct and ethics issues? If your goal is to do the minimum but to give your organization defenses in case there’s ever a costly mistake, then here’s a roadmap to get you started.
First, before any system-wide plan goes into effect, there must be top leadership sponsorship and support. When C-suite executives delegate all decisions about content …Continue Reading