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The hidden danger of uncivil behavior

Minimizing lawsuits is an important, but insufficient goal. Organizations can live, though painfully, with the cost of lawsuits and claims and damages. What they can’t live with though are the costs that occur from the behaviors that spawn lawsuits which exist as underlying business problems.
Lack of focus, attention to detail, safety issues, quality, morale, cohesiveness, and teamwork; all these problems can grow in the presence of lawful or quasi-lawful behaviors.
Uncivil, rude, and unwelcoming behavior may be legal, but it causes substantial business and social costs. The damage done by these behaviors is always more than the blatant cases of discrimination or other legal violations. To fix the problem, you must address and change the root behaviors.

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