Any property owner knows that even a small leak in a pipe has the potential to do massive damage over time. Caught early, a leak won’t ruin much. Ignored long-term, it could cause the roof to cave in.
Headline-grabbing, egregious examples of bad behavior in the workplace may seem like the equivalent of a burst water main. However, they’re usually the end result of less noticeable, the long-term damage caused by legal behaviors. These examples of negative behavior in the workplace, like rudeness and unfairness, steadily destabilize your organization one drip at a time.
Before they ever officially make it to the HR department, these behaviors have already distracted employees, sapped morale, and potentially boosted the turnover rate. If they do make it to HR, they’ve usually gotten much worse, requiring many costly hours of mediating and investigating on top of the damage that’s already been done.
Despite this, many companies choose to focus on preventing lawsuits instead of tackling widespread bad behaviors. By some estimates, these common behaviors are more costly: The cost linked to a culture that tolerates things like rudeness, bullying, and unfair behavior can be up to $16 Million for a Fortune 500 company.
As the political climate becomes increasingly volatile and social tools let colleagues communicate and broadcast their thoughts 24/7, these examples of incivility in the workplace have found new ways to manifest and spread.
So, when it comes to incivility, consider whether these most common examples of bad workplace behavior are corrupting your workplace:
If egregious and illegal behaviors are at the top of the incivility pyramid, the bottom, and most common example in the workplace, is rude behavior. After all, each of us has worked with someone who tends to be crotchety, moody, grumpy, or even volatile.
Rude behavior may be considered part of a normal workplace, but it shouldn’t be. It’s too damaging to ignore.
We cited some interesting studies on how it hurts productivity in our more in-depth article on rudeness at work. A survey of 800 managers and employees surveyed found that 47 percent of those who were treated poorly decreased their time at work. In fact, 38 percent admitted deliberately decreasing the quality of their work. Many others (66 percent) cited declining performance and reported less commitment to their organization (78 percent).
When employees are rude, their colleagues waste mental energy trying to avoid interacting with them, or worrying about what will happen when they do have to interact. Plus, studies found that rudeness damaged creativity and willingness to collaborate for all employees exposed to the rudeness, not just those who were being targeted.
Download the 6 Ways to Make Civility Rule eBook and gain insight to help your organization adapt.
The next rung up in the pyramid of incivility is unfairness. Examples of unfairness in the workplace include playing favorites, enforcing consequences inconsistently, and letting gossip run unabated throughout the office.
Unfair behavior gives employees little incentive to do their best work. If they feel targeted, or feel that they can’t reasonably control their chances of advancement, demoralizing effects can be widespread.
Besides killing productivity and making it hard for teams to work together, unfair behavior certainly paves the way for even worse behaviors, like harassment.
There are plenty of ways to make employees feel uncomfortable and excluded that are a far cry from flinging racial epithets or making direct sexual advances. These behaviors can fly under the radar much more easily, but they almost always precede more extreme forms of harassment.
As we detailed in our post on types of subtle harassment in the workplace, these behaviors may include things like making clueless jokes that rely on stereotypes, regularly listening to a radio host that is known for holding unwelcoming viewpoints toward certain groups of people, or consistently invading a colleague’s personal space.
Although it would be difficult for a few random instances of this type of harassment to result in a lawsuit, patterns or even single instances can certainly provide evidence of a hostile workplace environment.
Disruptive behaviors like outbursts, explosive anger, biting or sarcastic comments, and harsh criticism are extremely damaging workplace incivility examples. Generally, employees know they can’t get away with this kind of behavior in the office.
Unfortunately, these behaviors are often tolerated by people who are considered star performers. The disruptive behavior is often passed off as being a result of perfectionism or simply because they care about the work so much.
I’ve written plenty of posts on this behavior. The damage it causes lasts much longer than the length of the initial outburst. And when it’s tolerated by highly paid individuals, it sends the message that the rules don’t apply to everyone.
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And now for the most extreme version of bad office behavior, and one that is unfortunately far too common: bullying. Bullying is a form of abusive and demeaning workplace conduct in which a person is targeted over an extended period of time.
As I mentioned in my post on workplace bullying, bullying can consist of a pattern of derogatory words, dismissive tones of voice or body language, or even a consistent failure to listen or welcome issues. Unlike constructive criticism, bullying gradually undermines an employee’s self-esteem and damages their performance at work.
Workplace bullying is not illegal yet (although there are efforts underway to make it illegal in several states). However, bullying is especially likely to lead to illegal conduct and even workplace violence. And although this behavior often happens in-person and on-site at work, it often extends outside of the office via phone and even social media. The best employers step up to take responsibility for preventing bullying by coworkers both at work and outside of it.
The Solution to Workplace Incivility
Too many organizations choose to tackle civility initiatives separate from EEO mandates, which causes two big problems.
First, it fails to recognize that the issues of civility and compliance are directly and intimately related. Second, multiple separate initiatives tend to confuse workers and dilute the power of each initiative.
As we mentioned in several years ago in this post, we should think of civility as an umbrella of positive behaviors linked to organizational values.
Trying to focus solely on preventing illegal behavior at work is like trying to stop water damage by catching drips in a bucket. To help prevent both major damages and the minor ones that add up over time, it’s better to fix the underlying problems. In terms of your workplace, that means holding each employee accountable for their role creating a civil workplace. That standard needs to apply to every employee and to every bad behavior, whether or not it’s technically illegal.
[bctt tweet=”Ignoring common workplace misbehavior to avoid lawsuits is like using a bucket to stop a leak.” username=””]
If you want to know more about where to start and how to make this happen for your organization, we invite you to work with us at ELI. We have an award-winning civility training process and a team that boasts both deep legal expertise and years of experience helping organizations make long-term cultural changes.
You can’t afford to let rudeness, unfairness, harassment, disruptive behavior and bullying undermine your company culture. Click here to request a quote, or fill out this contact form to get in touch with us if you have any questions.
Download the 6 Ways to Make Civility Rule eBook and gain insight to help your organization adapt.
Workplace bullying seems to be on the increase. Organisations may have policies and procedures in place to address the prevention, detection, reporting and resolution of this behaviour. However, over the past 20 or so years, I have found that whilst organisations may also have a Code of Conduct in place, little to no formal trainining has been provided to managers and workers at all levels on what the Code actually means in practical terms. From time to time, the Code may be dragged out and ‘used’ to ‘tell’ a person what they should have done in relation to treating others with respect and dignity but at the same time, the Code is not used as a cross reference resource with ‘bullying’ training. It also seems that there are increasing reports where communication has been the contributing factor that has escalated what has initially been a workplace disagreement into a major workplace conflict involving multiple people. When a Code of Conduct is examined as part of the ‘resolution process’, significant gaps may be found in relation to the treatment of others e.g. respect and dignity. When this is combined with the lack of training that may have been provided in relation to communication and conflict management, it is little wonder then that some behaviours that should have addressed when first identified, escalate into major issues that impact on individual and organisational reputations.
Workplace incivility has been defined as “low intensity” behavior that may be demonstrated through actions such as being mildly but consistently rude, discourteous or impolite – or violating workplace norms of behavior. Incivility can be tough for a manager to spot because it tends to be more subtle than workplace bullying, yelling or physical violence. Incivility may present itself as eye-rolling, interrupting or talking over someone in a meeting, making dismissive comments, or speaking disrespectfully while not saying anything that could cause legal action.