Civil Treatment Professionalism for Clinicians and Scientists reveals how to improve overall performance that positively impacts patient experiences and operational excellence by focusing on the quality of participants’ day-to-day interactions with patients, care teams, and staff. According to a study in the Journal of Patient Safety1 this matters because “The true number of premature deaths associated with preventable harm to patients was estimated at more than 400,000 per year. Serious harm seems to be 10-to-20-fold more common than lethal harm.”
With a focus on creating work environments and cultures that align with the delivery of safe, efficient, and patient-centered care, participants will gain a heightened understanding of the correlation between how team members are treated and the quality of the results they achieve. With an emphasis on sustainable behaviors and patient outcomes, this interactive, case-study-based program gives participants skills and practical insights for effectively collaborating to identify, assess, and resolve issues. Importantly, the program equips clinical and healthcare leaders the skills and insights they need to positively engage employees and achieve their mission.
“Because the participants (in this course) represent a diversity of specialties and experiences, the open discussions (in this course) provide an opportunity to share a variety of perspectives that frequently illuminate the range of unprofessional behaviors and the responsibility of colleagues and bystanders to speak up.”
– Jo Shapiro, MD, Chief, Division of Otolaryngology, Center for Professionalism and Peer Support, Brigham and Women’s Hospital – The Joint Commission Journal on Quality and Patient Safety – April 2014, Volume 40, Number 4
Civil Treatment Professionalism for Clinicians and Scientists is a dynamic and interactive two-hour learning solution that engages participants in active conversation. This program is delivered by one of ELI’s professional instructors or your own ELI certified instructors.