Category: Workplace Trust

When Culture Killers Are Top Performers

Recently, I heard a dynamic key note presentation at a Human Resources forum attended by leaders from some of the nation’s largest and best known organizations. The SVP gave a crisp talk explaining how her company, well known to all of us who have consumed their fast food specialties, had

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Sexual Assaults in the Military and Mission Effectiveness

You’re a soldier. You’re flying a plane, operating a piece of war machinery, mapping a battle plan, supporting your squad, or in the middle of combat. You’re on guard for the enemy. The night before you fought off a sexual assault.  Or maybe you tried but couldn’t.   You’re sore, shocked,

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Restoring Workplace Trust, Part II

In Part I of this article, I wrote that restoring broken trust is based on behavior, not words, slogans or talking points.  Because trust is breached by actions, it takes other key actions to repair it. These involve ongoing daily leadership behaviors which become the customary routine way things are

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Restoring Workplace Trust

We’ve been spending time with senior executives and other business leaders talking to and surveying them about issues in their workplaces.  Others have identified and analyzed this same issue.  A common concern is that distrust of organizations and leadership is high. Many point to the turbulence of the past several years

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Training, Framing, Retaining, Sustaining

How is it that some learning initiatives work delivering messages which participants absorb and apply while others fail without generating business results wasting time and money in the process? Read learning publications and you’ll find that measuring return on investment [ROI] in terms of behavioral and cultural change is a

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The Final Four Verdict — Rutgers Fouls Out

When the Final Four landed in Atlanta this year, I got a chance to experience the Tournament’s excitement up close with my cousin Michael and his son Dan who came to town to sell team souvenirs and network. They introduced me to their friends – coaches, former players, and devoted

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Reaching The Learning Resistant

He sat in front of me, about eight feet from where I stood.  For most of our class on workplace responsibilities, he had looked me in the eye, spoken up, and listened to those around him.  But then, something changed.  He folded his arms, frowned at the ceiling, shook his

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Lance’s Lot –The Cost of Fraud

My son John and I stood several layers of people deep near the Champs Elysees on July 29, 2001 – one of the best days of my life. We had flown to Paris the day before for a bike trip in France which by lucky coincidence coincided with the final

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When HR and Legal Worlds Collide

Quick! Between your human resource and legal advisers, which group is more likely to say, “It looks like we’re in pretty good shape.  Nothing’s ever perfect, but claims are way down. We don’t have many lawsuits, and the ones we have we think we can settle reasonably— or, if need

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