Category: Workplace Communication

All This Technology is Harming Communication

Despite having more ways than ever to communicate, it does not appear that our understanding of one another’s meaning is improving. Actually, I believe it’s getting worse. I’m not the first to write that all these new technologies, great as they are, are also wreaking workplace and social havoc. I

Read More »

The Cross-Examination

Lawyers have a useful tool when preparing witnesses to testify, especially if they have concerns about what they will say or how defensible they’ll sound.  They’ll assume the role of opposing counsel and ask the tough questions that go to the heart of the case.  This often causes the staunchest

Read More »

The Art of Complaining

Complaining properly is an art that needs more attention.  It’s a vital part of what organizations must address to maximize their ability to find out about and resolve problems. While much has been written about welcoming concerns and not retaliating against the messengers, less has been written about what should

Read More »

How to Minimize Employment Claims in the Workplace

In a 2010 survey of federal employees, only 45 percent said they were satisfied with the policies and practices of their department or agency’s senior leaders, while 55.7% said their leaders maintain high standards of honesty and integrity. This approval rating, mediocre at best, reveals a troubling lack of trust and

Read More »

How You Say It Matters: Just Ask Harry Potter

In “The Chamber of Secrets,” Harry Potter is introduced to the Floo Network: a network of fireplaces connecting locations within the wizarding world. Using the Floo Network to travel from one place to another, all that is required is to toss magical floo powder into a fireplace, step into the

Read More »

Wage and Hour Issues: A Hidden Cancer?

My friend, a fellow attorney, was emphasizing how sudden and catastrophic wage and hour issues can surface in an organization. “All of a sudden,” he said, “you may learn that you have huge issues that threaten the well-being of your organization, not just financially, but in terms of credibility, reputation,

Read More »

Affirmatively Defenseless: Avoiding Workplace Blowouts

Ask senior executives to assess the risk in a business matter and many will turn first to their lawyers for guidance. They’ll seek a legal opinion on topics ranging from employment decisions, to work practices, to product development, to financial transactions to manufacturing processes. In our litigious society where legal

Read More »

A Simple Solution for Preventing Retaliation

As I recently wrote, EEOC retaliation claims are on the rise. In fact, through last year, they represented the most frequently filed type of charge alleging illegal conduct. The EEOC and the statutes it enforces are only one source for such claims. Across the federal spectrum, a range of other

Read More »