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Category: Civility

Install Civility as a Business Process

Tell business leaders there’s a new operational process that will increase safety, quality, teamwork and innovation, cut down on mistakes, surface problems, boost profitability, safeguard their brand, and reduce regulatory risk. Many executives will say they’re in the business of reality – not magical thinking – though perhaps in saltier

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NFL Quarterback, Navy Captain and ESPN Sportscaster: A Parade of People Behaving Badly

From NFL quarterback Brett Favre’s sexting spectacle to Navy Captain Owen Honors’ loss of command for producing racy videos to ESPN sportscaster Ron Franklin’s dismissal for making sexist and derogatory comments, these scandals could be made into blockbuster episodes of an American reality series about “People Behaving Badly.” With today’s fiery mixture of human nature, social media

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Time for Social Media Civility

“My boss is a jerk and this company stinks. I’m outta here. What a rotten week. Oh well, Monday it all starts up again.” “Here’s Dylan at the party: Give him a few beers and watch out.” “They’re squeezing us dry. This place is a rat hole.  What a bunch

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It Takes Leadership from the Top to Build a Civil Workplace

Building a legal and ethical workplace begins at the top. Successful leaders use clear, candid language when communicating their vision of a civil, inclusive and productive workplace, and they back it up with specific actions for which team leaders, their direct reports, and others are accountable. To make the message

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