Category: Civility

Make it Right BEFORE Disaster Strikes

I’ve been watching BP’s television commercials flooding the airways. They provide an impressive narrative on the wide range of actions and the commitment the company is making to clean up the Deep Horizon oil spill disaster. As I saw my third or fourth ad today while exercising, I wondered how much BP

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Work Should Be Like Eric Clapton's Crossroads Festival

A week ago, I listened to the best guitar music on Earth with my good friend and colleague, Ray Amelio, and 80,000 other fans at Eric Clapton’s “Crossroads Guitar Festival” in Chicago. For 12 hours, the hot Chicago sun blistered us, despite lots of suntan lotion, as we listened to performances by ZZ

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How Do We Keep Civil Treatment Alive After Our Training?

Two ELI clients recently asked me, “What does your company offer to refresh the Civil Treatment® learning we’ve just done?” or “What workplace ethics and compliance training should we provide next?” In some cases, these questions are prompted by new regulatory initiatives such as the Department of Labor’s new Plan/Prevent/Protect compliance strategy. For these

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More about Bad Docs

Bad doctors lose patients they shouldn’t, cause avoidable complications, distract team members who may deliver the wrong medication, or cause others to keep quiet when they should speak up about problems. I’m not talking about physicians who lack clinical skills, though some may. Rather, these bad docs may have great

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