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Category: Civility

You can’t conquer if you divide

Most organizations take a highly complex and fragmented divide-and-conquer approach to behavioral issues. They have an initiative on sexual harassment, one on discrimination, others on scores of compliance topics, perhaps one on values. The list goes on. Typically, these initiatives are developed by experts in a narrow specialty who come

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Legal compliance is mandatory but not enough

A leading hospital was concerned about the behavior of two prominent surgeons, widely known for treating other staff with contempt, displaying frequent emotional outbursts including screaming, and making condescending remarks and insulting members of the medical team. The leadership was worried about whether the hospital was headed towards a lawsuit.

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Civility Lessons from Washington

Civility seems to be on everyone’s mind lately – at least it has to the audiences I have been speaking to about building inclusive, productive workplaces. As we mark Presidents’ Day this month, it hit me where to look for a role model whose guiding principles we can all follow

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CIVILITY Rules! with Steve Paskoff

Think that your organization’s culture doesn’t affect your company’s performance and bottom line? Stephen Paskoff, President and CEO of Employment Learning Innovations Inc., respectfully disagrees. Paskoff is a nationally recognized speaker and author of CIVILITY Rules. In his recently released book, he offers a new business approach that helps boost

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Slugging at the Pentagon: Civility at Work

The week before last I had the privilege of moderating a distinguished panel for the Department of Defense (DoD) at the 2011 Defense Employee and Labor Relations Symposium.  We discussed DoD’s troublesome rise in hostile workplace environment (HWE) and harassment claims. Investigating and resolving these charges, the vast majority of which

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