Category: Civility

4 Tips for Making Sure Politics Don't Disrupt Your Workplace

We’ve all had to work through politically tenuous times before, including during divisive presidential elections that pit co-workers against each other politically. But these days, keeping disruptive politics out of the workplace feels more difficult than ever. The contentious Supreme Court hearings of Brett Kavanaugh have touched an emotional nerve

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Civility at Work

Turn on the TV, go online, read a newspaper today or tomorrow and you’ll find stories or forums about the decline of civility in politics, at sporting events or in our workplaces. As important as the subject is, what’s often not considered is that civility is variable — it has

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Leadership must be engaged and active

Efforts linked to values and behavior can’t be pigeonholed as a “human resource initiative” or a “risk management process”; they can’t be driven solely by legal counsel or compliance officers. They must be initiated and directed by senior leaders responsible for the overall direction of the enterprise. Your leaders need

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Make It Matter. Make It Simple. Make It Stick.

A main factor contributing to the problem of poor behavior is that we’ve made ethics, compliance, and daily behavioral standards too complex. By trying to convey too much, we accomplish too little. Thus “teach little, remember much” is a better mantra than “teach much, remember little.” The more effective approach

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Civility is a “soft skill” with hard results

Civility in the workplace is sometimes viewed as a “soft skill” that is too vague to understand and control. Civility Rules! challenges that notion. What’s soft about preventing millions of dollars in damage? Preserving your firm’s reputation? Creating an environment where you can get the most out of your human

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You can’t conquer if you divide

Most organizations take a highly complex and fragmented divide-and-conquer approach to behavioral issues. They have an initiative on sexual harassment, one on discrimination, others on scores of compliance topics, perhaps one on values. The list goes on. Typically, these initiatives are developed by experts in a narrow specialty who come

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Legal compliance is mandatory but not enough

A leading hospital was concerned about the behavior of two prominent surgeons, widely known for treating other staff with contempt, displaying frequent emotional outbursts including screaming, and making condescending remarks and insulting members of the medical team. The leadership was worried about whether the hospital was headed towards a lawsuit.

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Civility Lessons from Washington

Civility seems to be on everyone’s mind lately – at least it has to the audiences I have been speaking to about building inclusive, productive workplaces. As we mark Presidents’ Day this month, it hit me where to look for a role model whose guiding principles we can all follow

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