Category: Workplace Behavior

No Quick Learning Fix For Bad Habits

A while back I spoke with a distinguished physician leader. He wanted to change the behavior of key hospital staff who habitually engaged in unprofessional and perhaps even abusive conduct. ‘Why don’t we put them through an eLearning?” he asked. “By letting them do this on their own schedules, we’ll

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From Start Up to Grown Up

“It was a lot easier when we were all in our twenties, working out of our garage.” The comment came from one of my clients.  We were meeting to talk about how some of the ways that he, now in his early forties and an executive for a multi-million dollar

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Tackling Offensive Conduct – Inside and Out of The Locker Room

The NFL has released its investigative report arising out of Jonathan Martin’s claim that his teammates’ abuse forced him to leave the Miami Dolphins last November.  Lawyers from a prestigious outside firm spoke with more than a hundred witnesses, reviewed thousands of texts and emails, examined practices and policies and made factual

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Action Tips for Values-Based Leaders

How do you build an enduring business or enterprise when the world is changing so fast? For years now, I’ve heard leaders from various industries ask their leadership teams that very question. Many answer the question by focusing on products and services that are or will soon be needed. They’re

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Blurred Lines: Learning Together Through Speaking Up

“My male co-worker just called me, ‘babe.’” I turned to look at the forty-something woman sitting next to me on the plane who had just ended her phone call. “Can you believe someone would say that?,” she said.  “How could he not know any better?” She explained that she didn’t

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The Perfect Storm: HR Call Centers & Short-Term Training

Two unrelated trends will soon collide at work, triggering a perfect storm of workplace discontent and employee disengagement. First, many education and training professionals are confusing the delivery of information with the way knowledge must be transferred to drive behavioral change. In their view, all of us — from rising millennials

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Making Learning Matter: 11 Simple Commandments

From time to time, conversations with prospective clients go like the one I had last week. “They‘re simply not getting it. Managers, executives and employees are saturated with information and they’re zoning out. We give our leaders and employees great training videos to watch. We have them go to classes

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Power Hungry in Today’s Workplace

We sat next to each other, our phones and tablets spread out in front of us. We hadn’t met or spoken. But we shared the same need: we were both hungry for power. We had a long flight ahead of us, a great time to catch up on emails, listen

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Jocks, Profs and Docs

There’s a locker room full of facts yet to surface surrounding Jonathan Martin’s departure from the Miami Dolphins. The second-year lineman claims to have been bullied, threatened, and harassed by Richie Incognito, a veteran teammate who played next to him on the offensive line. Martin is 320 pounds, a powerful

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Will This Change Our Culture?

Changing culture is complicated and takes time, reinforcement, investment, and a daily commitment of everyone involved in order to make it last. Success is not linear – there will be quick accomplishments, setbacks, even some stalls or reversals.  If you advise a leader considering a people-treatment initiative to build or

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