Category: Workplace Behavior

Action Tips for Values-Based Leaders

How do you build an enduring business or enterprise when the world is changing so fast? For years now, I’ve heard leaders from various industries ask their leadership teams that very question. Many answer the question by focusing on products and services that are or will soon be needed. They’re

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Blurred Lines: Learning Together Through Speaking Up

“My male co-worker just called me, ‘babe.’” I turned to look at the forty-something woman sitting next to me on the plane who had just ended her phone call. “Can you believe someone would say that?,” she said.  “How could he not know any better?” She explained that she didn’t

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The Perfect Storm: HR Call Centers & Short-Term Training

Two unrelated trends will soon collide at work, triggering a perfect storm of workplace discontent and employee disengagement. First, many education and training professionals are confusing the delivery of information with the way knowledge must be transferred to drive behavioral change. In their view, all of us — from rising millennials

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Making Learning Matter: 11 Simple Commandments

From time to time, conversations with prospective clients go like the one I had last week. “They‘re simply not getting it. Managers, executives and employees are saturated with information and they’re zoning out. We give our leaders and employees great training videos to watch. We have them go to classes

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Power Hungry in Today’s Workplace

We sat next to each other, our phones and tablets spread out in front of us. We hadn’t met or spoken. But we shared the same need: we were both hungry for power. We had a long flight ahead of us, a great time to catch up on emails, listen

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Jocks, Profs and Docs

There’s a locker room full of facts yet to surface surrounding Jonathan Martin’s departure from the Miami Dolphins. The second-year lineman claims to have been bullied, threatened, and harassed by Richie Incognito, a veteran teammate who played next to him on the offensive line. Martin is 320 pounds, a powerful

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Will This Change Our Culture?

Changing culture is complicated and takes time, reinforcement, investment, and a daily commitment of everyone involved in order to make it last. Success is not linear – there will be quick accomplishments, setbacks, even some stalls or reversals.  If you advise a leader considering a people-treatment initiative to build or

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When Leaders Mean It

How do you know when an organization is really committed to a culture change initiative?  I believe the lodestar boils down to this: whether it’s being led by or simply given token support by senior leaders. There’s no great wisdom in this observation. The real question is: “How do you

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More Than 50 Shades of Grey at Work – Part One

Colors mean a lot in our workplaces. They can symbolize issues, groups, and messages. Think of black, white, pink, red, and green, and, more than likely, several associations will quickly come to mind. Green means “go” or “money” or “environmentally conscious.” Most color associations are fairly easy to come up

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Thoughts on the Global Workplace from Hanoi

I recently returned from Hanoi, Vietnam’s capital and a bustling, ancient, and rapidly modernizing city.  My client engaged my company to help communicate common principles of daily business conduct to its leaders meeting in Asia.  As a baby boomer who attended college in the late 60’s and early 70’s, this

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