Category: Workplace Behavior

Is it Possible to Operationalize Civility?

One of leaders’ most important jobs is to establish goals and priorities for their teams. They hold employees accountable to things like sales quotas, manufacturing quotas, and user acquisition goals. They expect all employees to understand what those goals are and focus on working together to meet them. When it

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Does Sexual Harassment Training Work?

There’s an assumption among some companies that workplace sexual harassment training simply doesn’t work. Sure, we still make our staff go through it, but mostly because we have to. We want to protect our organizations from lawsuits and show that we’re making an effort. After all, most people wouldn’t dream

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Civility at Work

Turn on the TV, go online, read a newspaper today or tomorrow and you’ll find stories or forums about the decline of civility in politics, at sporting events or in our workplaces. As important as the subject is, what’s often not considered is that civility is variable — it has

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