Workplace Training: The Canine Example

Memphis Rae, our newest family member, is an 8-month-old German Shepherd puppy who we found through the Georgia Shepherd Rescue. She’s a great looking dog, very bright and mostly friendly, and gets along with our whole family, including Monroe, a gentle, regal Shepherd also from Georgia Rescue, who is about 2 1/2. But Memphis barks at strangers. That’s off-putting now; it will get worse if

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The Values Problem is a Business Problem

The Falcons are 3-11 having just lost to Tampa Bay. They may well lose the rest of their games — an awful season. But the wins and losses are not what will be remembered. Instead, Atlanta fans will recall Michael Vick’s guilty plea for dog fighting, his prison term, and his pre-conviction denials of improper conduct. I would have thought that would be the low

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Simplify the Disparate Workplace Messages or They'll Get Lost

I just got back from a long roadtrip from Atlanta to Boston to New York to Atlanta. Like just about everyone else I saw, I carried my version of the necessary road warrior package – a laptop, Blackberry/cell phone, ipod, and camera, plus separate chargers for each. Not only did I have to have each of these devices, I had to know how to pack

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Workplace Culture: Renovations in Progress

We just completed a major renovation to our office space, and I’m happy to say my new office is clean and it will stay that way. No longer are there papers covering the conference table or files spread out on the floor. I still have personal mementoes on my desk and credenza, but not so many that my office resembles an eBay salvage operation. I

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It's Makeover Time for Civil Treatment Characters

Sometimes it’s hard to say goodbye to old friends – or, in this case, old characters who feel like old friends. But the times have changed, and so must Sam, Jean, Rob, Carol, and other familiar faces from Civil Treatment® for Managers and Civil Treatment® for Employees. One of the most exciting parts of revising CTM and CTE (revised versions of both programs will be released in

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'What Not to Wear' in ELI Vignettes

When it comes to fashion, it seems everyone has an opinion, and our course vignettes are no different. People often ask about characters’ wardrobes and how we choose them. Obviously, we want the actors to look realistic and appropriate for our clients’ working environments, and we also try to choose outfits that will have some staying power. We generally dress our actors in a variety

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