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10 Tips For Turning Up The Volume On What You Have To Say

My 13-year old son and I were in the car having what I thought was a conversation. I was mid-sentence when my son held up his hand, faced me, and said, “Mom, at this point you sound like a spoon in the blender.” Clever, I grant you, but ouch. I was stunned. My intentions were well-meaning, but unfortunately my “coaching for success” was coming across

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To Eliminate FLSA Risk, Change Workplace Habits

Anyone who has tried to lose weight knows how hard it is to keep that New Year’s resolution – let alone keep the pounds off for good. Old habits are hard to change and new ones are hard to establish. But that’s just what is needed if employers want to put the major risk of Fair Labor Standards Act (FLSA)  liability behind them for the long

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Fighting FLSA Fears Means Getting the Right Knowledge and Applying the Right Behaviors

While companies defend against massive wage and hour actions – often arising from seemingly benign and well accepted practices – the larger issue is this: How do we prevent wage and hour claims from continuing to generate costly and time-consuming litigation? Fair Labor Standards Act (FLSA) training is a major defensive weapon in the arsenal of employers seeking to minimize the risk of wage and hour claims. But

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Motivation to Learn

With school now in session, it’s time for a test. In the spirit of the back-to-school season, which one of the following items does not belong on the list? You start a new job with a telecommunications company handling customer service calls. Before you’re allowed to speak with your first caller, you spend six weeks learning about the company, going through sales and product training and handling

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It's Time for Oracle to Update Its Code of Conduct and Values

Last week, Oracle announced that it had hired Mark Hurd as one of the software giant’s presidents and a member of its Board of Directors. The move came a month after Hurd’s dismissal from Hewlett-Packard. This is a stunning, perhaps unparalleled, reversal of CEO fortunes. While Hurd’s undeniable business talents are not in question, Oracle’s hearty and rich endorsement of him within a month of his very public firing for

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Is It Possible to “Build a Civil Workplace”?

Wherever we work or whatever we do, productivity, efficiency and overall performance demand civility. Why? Civility simply makes good business sense: People do their best work where they can actually get work done – as opposed to dealing with all the other toxic stuff that gets in the way of productive work. Even before I founded ELI and started teaching Civil Treatment® harassment and discrimination training, our flagship

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