So many conversations go nowhere because they’re monologues and the wrong person is talking. I just had a meeting about a business issue and the person selling the service spent most of the time telling me about his approach and how he’d handle my situation. When I finally got the chance to speak, he only asked a few questions. So while he presented eloquently, by

With millions watching a game that will make football history, the Super Bowl is a high-stakes event – the very definition of stress, tension, and intensity. In last winter’s contest, I heard that coaches Tony Dungy of the Colts and Lovie Smith of the Bears got to and through the Super Bowl without screaming at their players or acting abusively, unlike some of their peers