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Complaining properly is an art that needs more attention.  It’s a vital part of what organizations must address to maximize their ability to find out about and resolve problems. While much has been written about welcoming concerns and not retaliating against the messengers, less has been written about what should be the corresponding responsibilities and behaviors of those individuals who should and  do bring issues

In a 2010 survey of federal employees, only 45 percent said they were satisfied with the policies and practices of their department or agency’s senior leaders, while 55.7% said their leaders maintain high standards of honesty and integrity. This approval rating, mediocre at best, reveals a troubling lack of trust and confidence in the day-to-day behavior and practices of senior leaders. By contrast, a far higher