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Training and the 5 C's of Civility by Steve Paskoff

When Training Alone Doesn’t Work: The 5 Cs of Civility

How often have you heard people in your organization complain that “training doesn’t work”? I hear that sentiment all the time in conjunction with training on behavioral issues such as discrimination, inclusion, respect and civility. Often, I have to agree: Training doesn’t work — or, rather, training alone doesn’t work. Changing behavior is not a matter of simply conveying knowledge. The Harvey Weinsteins of the

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What Does it Mean to be an "Ally" at Work?

What Does it Mean to be an “Ally” at Work?

We all know that a welcoming workplace culture is crucial for operational success — not just for avoiding lawsuits and fines, but for optimizing employee productivity and retaining the best people. When employees are all given equal opportunities to succeed and contribute, your workforce will be more likely to meet its goals. To encourage a culture of civility, employers can use a number of tactics.

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5 Examples of How to Make Your VILT Training More Effective

5 Examples of How to Make Your VILT Training More Effective

You could think of Virtual-Instructor-Led Training (VILT) — in which employees log in and participate in live training with an instructor via videoconferencing tools — as the hybrid of live, traditional, instructor-led training and video-based e-learning. VILT blends the best qualities of both methods: the up-to-the-moment relevancy and customization that only a live instructor can provide, with the convenience and cost-savings of e-learning. Of course, there

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Hold Company Leaders Accountable for D&I Initiatives in 3 Steps

Hold Company Leaders Accountable for D&I Initiatives in 3 Steps

Can you imagine not having any accountability in your organization for the benchmarks you’ve set out to achieve? For example, what if sales reps weren’t expected to bring in a certain amount in revenue, or if the marketing department paid no attention to the number of leads coming in from a new landing page? For each important initiative, you need a way to measure success.

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What to do when your training isn't working

What to do when your training isn’t working

If you’ve landed on this article, you might have a sneaking suspicion that the workforce training you’ve been using hasn’t been very effective. Maybe you were expecting a certain change in employees’ behavior after the training, but it hasn’t happened. Or maybe you just want to find out if there’s any way to know for sure that your training was worth the investment you made.

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6 Ways to Make Your Sexual Harassment Training Better

6 Ways to Make Your Sexual Harassment Training Better

To help colleagues and employees understand what behavior is appropriate in the workplace, experience has shown that clarity and guidance are necessary, especially on such an important issue. That’s why sexual harassment prevention training is such a foundational step in building a culture of civility at your workplace. Good sexual harassment prevention training gets everyone on the same page about acceptable behavior, and it makes

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