Case Studies

Harassment Training Changes Behavior and Reduces Risk

With a focus on changing behavior to increase productivity, reduce distractions, and decrease charges and litigation risk, Cox Media’s objective was to find a harassment training solution and partner that could help the company correct issues internally before they escalated into larger problems. The solution needed to bring to life the standards and expectations described in their policies, ensure everyone understood how those standards apply to their daily workplace behavior, and provide practical skills people could easily apply back on the job.
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ELI Training Supports Leadership Development and Culture Change

Barnes-Jewish Hospital wanted to achieve mutual and multi-level staff accountability, expand accountability to include frontline supervisors, and ensure that all hospital staff with management responsibilities gained the appropriate knowledge and skills to be successful. The institution’s overarching objective was to foster a culture of collaboration by encouraging individuals and teams to communicate and partner with hospital professionals outside their familiar interdisciplinary channels.
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Professionalism Training Supports Hospital’s Mission

This prominent healthcare institution is recognized throughout the world for its collaborative and integrated approach to patient care, research, and education. With 1,400 clinical residents and fellows and 2,700 staff physicians and medical scientists, this institution has been a pioneer in connecting teamwork and collegiality with the delivery of quality patient care. Since 1996, all staff physicians have been required to attend ELI’s Just Doctors® training. After analyzing recent trends, both internally and in the broader healthcare industry, the institution determined that a complementary program for residents and fellows would enhance efforts to maintain its reputation for professionalism, collaboration, and world-class care. The solution also needed to be in compliance with the ACGME’s (Accreditation Council for Graduate Medical Education) general competencies addressing patient care, interpersonal and communication skills, and professionalism.
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Employee Training Reinforces Workplace Behavior Standards

Headquartered in Basking Ridge, New Jersey, Verizon Wireless, a joint venture of Verizon Communications and Vodafone, has a workforce of 69,000 employees. When Kevin Russell was initially brought on as Training Manager he wanted to take a proactive approach to communicating policy and messages about appropriate business conduct to all employees. He also wanted to improve employee relations issues and related challenges. After having already experienced the success of Civil Treatment® for Employees from an implementation with his previous employer, he felt that it was the “logical choice” at Verizon Wireless.
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Civil Treatment® for Managers Builds and Maintains A Positive Workplace Culture

As it grew, diligently maintained its exciting entrepreneurial spirit while transitioning to a more formalized structure which operated legally, ethically, professionally, and inclusively.
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NCCI Tries the Rest, Picks the Best from ELI

After years of trying “check-the-box” compliance and management training from multiple vendors, the National Council on Compensation Insurance, Inc., (NCCI) based in Boca Raton, FL, needed a solution that would make a real difference in the workplace.
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From the Blog

75 Years of Creating Commonality

Last month, I spoke at the 75th SHRM conference, which, as always, was energizing and well run. There were more than 23,000 people in attendance, which I think is a record. What will stick with me most about the conference, however, is the realization that there is a strong parallel

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