Testimonials

"We think ELI’s approach just makes good business sense. We wanted a program that would change the behavior of our employees, taking the complicated issues of law and guidelines and putting them in simple terms to instill businesslike behavior throughout our employee population. Civil Treatment^®; uses language we understand and provides helpful tools which managers and employees can use daily."

“We were extremely impressed with the extent to which participants are applying the learning tenets of Civil Treatment for Managers in their day-to-day workplace behavior.”

“We have 35 autonomous divisions and had just completed training on our brand and values [when we began our partnership with ELI]. ELI programs reinforced these messages and helped us prevent incidents from happening.

“When our employees participate in the class activities, they realize their behavior does affect the company’s bottom line. We love the training. It is truly needed in today’s workplace.”

“ELI provides us with content we can trust. Their learning design is effective and easy to transfer back to the job.”

“ELI language has become a part of our culture. We’ve also experienced a reduction in complaints. We now run the training early in an employee’s tenure to make sure issues never surface.”

"[We chose ELI training] because of the excellent coverage of employment relationship topics; content that is not overly legal; a good mix of interactive exercises; realistic, discovery-led scenarios; and the program’s fast pace.”

“Without a doubt, we view ELI’s as the best training on the market in terms of content and delivery options. And of course, working with the outstanding professionals at ELI has made the experience even better.”

“This was one of the BEST management classes I have taken. The instructor’s experience, coupled with impressive delivery techniques, provided the opportunity for learning transfer and practical application. I am amazed at how much we learned in such a short time period.”

"I've seen managers who attended the training treat employee discipline issues differently and have actually turned around the behavior of a six-year employee -- he was not terminated and has become a better employee."

“Supervisors and managers now feel comfortable with where the boundaries are and are open to discussing potential situations and possible solutions. They now understand they have a duty to act.”

“We have benefited tremendously from our long-standing relationship with ELI. The Civil Treatment for Managers program has been a critical component of and an effective complement to our diversity and non-discrimination training initiatives. By broadening our focus on strategies to develop our managers and to facilitate productive and harmonious work environments, ELI has played a meaningful role in our holistic approach to the cultural transformation we are proud to have achieved.”

“In a larger sense, ELI has had an impact on our culture. They help reinforce our standards of conduct and effectively communicate why proper, legal conduct is vital within our organization and is consistent with our core values.”

“The greatest value ELI adds is cultural alignment. ELI helps us advance our culture.”

“We knew the training had impact when] a senior sales manager stayed through a second facilitation of the class and then required all managers to attend.”

“Over the first three years of our implementation, we’ve experienced a 70% reduction in complaints and a 30% reduction in charges.”

“One of our sexual harassment claims, with a potential for $10 million of exposure, was settled for under $1 million partially as a result of our Civil Treatment® initiative…When we began implementing the Civil Treatment curriculum, we had nearly 60 open claims. Just one year after implementing it, our claims have been reduced to half that amount.”

“The content was so well received and participation so energizing that it made the time fly by for everyone. Comments included many requests for longer training – a comment I thought was odd considering this was 5 hours of in-class time, but now having experienced it, there is no question these managers view this as real-life, risk-balancing and skill development for them in their jobs.”

 “Our ER manager has tracked all complaints and cases over the past three years. Our calls are up and our cases are down.”

“We’ve linked our roll-out to changes in behavior and decreased litigation. People are excited about this training and see direct benefits being derived.”

We found, after extensive research into various programs, that ELI was the best all-around harassment and discrimination training available. We have been using ELI since 1995 and have experienced reduced litigation expenses and a much more team-oriented environment.