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Wherever we work or whatever we do, productivity, efficiency and overall performance demand civility.

Why?

Civility simply makes good business sense: People do their best work where they can actually get work done – as opposed to dealing with all the other toxic stuff that gets in the way of productive work.

Even before I founded ELI and started teaching Civil Treatment^® harassment and discrimination training, our flagship training program 24 years ago, I knew that productivity, efficiency and performance suffer in uncivil, abusive and non-compliant environments. On the other hand, maintaining a civil workplace is absolutely essential to the long-term success of any organization.

Imagine this conversation:

Doctor: “We’ve reviewed the tests; our findings are in line with all of the other opinions. You need this operation. Without it, your life is at risk.”

Patient: “This is exactly what I’ve been told; I did my research and know you’re the best. Just one question: How long will it take to perform the surgery?”

Doctor: “The operation will last 3 hours.”

Patient: “Sorry, I’m too busy. I can only give you 2.”

From time to time, conversations with prospective clients go like the one I had last week.

“They‘re simply not getting it. Managers, executives and employees are saturated with information and they’re zoning out. We give our leaders and employees great training videos to watch. We have them go to classes that address our issues. We deliver engaging e-learning and we send them reminders. But something’s not working. Not enough are getting key points and applying what they’re supposed to learn. How do we fix this?”

Two unrelated trends will soon collide at work, triggering a perfect storm of workplace discontent and employee disengagement

A few months ago, I was in Belgium helping a U.S.-based client with a global mission...

I vividly recall a conversation I had in 2002 about a training company called ELI.

Last Friday I dead-lifted 260 pounds. In other words, I picked up a 45-pound bar with 107.5 pounds attached to each end and stood it straight up. It was heavy. It was also one of the most exciting things I’ve ever done in my life.

We piloted a Professional Global Management^® session in Brussels, Belgium last week, and I could not have asked for better results.

Our training sessions with Memphis, our German Shepherd pup, have continued.

Memphis Rae, our newest family member, is an 8-month-old German Shepherd puppy who we found through the Georgia Shepherd Rescue. She’s a great looking dog, very bright and mostly friendly, and gets along with our whole family, including Monroe, a gentle, regal Shepherd also from Georgia Rescue, who is about 2 1/2.

We just completed a major renovation to our office space, and I’m happy to say my new office is clean and it will stay that way.