
Contrary to popular belief, judgment can be taught. As I wrote in last week’s post, “Matters of Judgment Can Be Taught: Starting with Leader (Mis)Behavior”, most leaders know the rules, but some choose to disregard them, in a misguided belief that the same standards don’t apply to them, that they won’t be caught, or that their great value to the organization overrides any misdeeds.
Where ambiguous workplace issues are concerned, it has become even trickier to determine when certain behavior crosses a line or whether it is merely a nettlesome business issue that requires careful factual analysis and an examination of the issues within the broader context of multiple circumstances.
Some time ago, I had lunch with a colleague, a compliance officer for a widely known and respected organization who told me he’d spent several months reading almost one million emails as part of discovery in an employment case. Now he had only about 72,000 more emails to go.
During the discovery process, he reviewed executive correspondence, middle-manager emails, and exchanges between entry-level personnel. He discovered what certain people really thought about their team members, their jobs, roles and the company strategy. He read jokes, some proper and some not, and saw lots of exchanges that had no work purpose whatsoever.
“We’ve always worked through lunch.”
“I do all my admin stuff before the shift starts so I can focus on my real job.”
“I’ll do the training on my own time. I’m more productive that way.”
Gilbert Arenas is a great basketball player. Not only does he have super skills and talent, but let’s not underestimate his smarts as he’s mastered a game with rules as complex as the Uniform Commercial Code.
“We need your help – a doctor abused our patients. He’s gone, but this can’t happen again, ever.”
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