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I remember times in my past life in human resources when I was juggling 23 (count them!) things at once and felt that no one could help with any of them.

I've been hearing a lot lately about “The No Complaining Rule: Positive Ways to Deal with Negativity at Work.”

Beyond the political significance of Barack Obama’s epic speech this week, whatever its effect  on this year’s election, I hope and believe his remarks will kindle continued, thoughtful discussions about what race and color mean in our daily lives.

I’ve thought a lot about leadership over the past few years – it’s what every firm says it needs to build better, more efficient, inclusive ethical and lawful workplaces. Go to any bookstore and the shelves will be lined with first-person or biographical accounts of epic leaders –Washington, Lincoln, King, Patton, Schwarzkopf, Welch, Jobs, Gates. Those leaders are few and far between, and most of us read about them hoping to find nuggets of wisdom we can apply.

So many conversations go nowhere because they’re monologues and the wrong person is talking.