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Recognizing that unprofessional, disruptive workplace behavior can adversely affect patient care and safety, JCAHO (the Joint Commission on Accreditation of Healthcare Organizations) announced new accreditation standards this month for healthcare organizations and their leadership.

The blatant cases of harassment and discrimination are gone, people keep telling us.

A few months ago, I was speaking to a client who told me there had been incidents of bad practices and ethical issues arising in her workplace.

I’ve thought a lot about leadership over the past few years – it’s what every firm says it needs to build better, more efficient, inclusive ethical and lawful workplaces. Go to any bookstore and the shelves will be lined with first-person or biographical accounts of epic leaders –Washington, Lincoln, King, Patton, Schwarzkopf, Welch, Jobs, Gates. Those leaders are few and far between, and most of us read about them hoping to find nuggets of wisdom we can apply.