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From time to time, conversations with prospective clients go like the one I had last week.

“They‘re simply not getting it. Managers, executives and employees are saturated with information and they’re zoning out. We give our leaders and employees great training videos to watch. We have them go to classes that address our issues. We deliver engaging e-learning and we send them reminders. But something’s not working. Not enough are getting key points and applying what they’re supposed to learn. How do we fix this?”

Checklists save lives. That’s the key theme of Brigham and Women’s physician Atul Gawande’s insightful new book, The Checklist Manifesto.

I recently facilitated a session for senior leaders of a public utility. In all ways, they were confident that they successfully lived by their values, with one exception: accountability.

This past May, I traveled with an ELI team to Glasgow, Scotland, to conduct a pilot session for a new client with offices in the U.S., Asia, and Europe.

I have had several back-to-back trips this past month, flying from one city to another.

Our training sessions with Memphis, our German Shepherd pup, have continued.

Memphis Rae, our newest family member, is an 8-month-old German Shepherd puppy who we found through the Georgia Shepherd Rescue. She’s a great looking dog, very bright and mostly friendly, and gets along with our whole family, including Monroe, a gentle, regal Shepherd also from Georgia Rescue, who is about 2 1/2.

We’ve been hearing stories of bloggers who’ve lost their jobs for writing entries that their employers decided were inappropriate.