Category: Workplace Communication

|June 22, 2017|No Comments

Efforts linked to values and behavior can’t be pigeonholed as a “human resource initiative” or a “risk management process”; they can’t be driven solely by legal counsel or compliance officers. They must be initiated and directed by senior leaders responsible for the overall direction of the enterprise.

Your leaders need to actively support it, communicate their expectations that all employees do the same, and demonstrate with their own behavior that …

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|June 15, 2017|No Comments

HR professionals understand that proper documentation of employee files is key to human resources management. Whether or not disciplinary action or litigation ever come into play, effective and professional maintenance of files is essential to a well-run HR program. Here are three tips to help:

Set up systems

Put effort into the structure of your documentation and include specific guidelines as to what is included in each file and when …

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|June 8, 2017|No Comments

One of the most serious legal challenges any organization can face is how to respond to employee complaints without violating scores of laws prohibiting retaliation. In an environment where concerns are invited, the response to a complaint will not be a reflexive and negative – “let’s shoot the messenger” – reaction that spawns many complaints.

It will be more along the lines of “let’s encourage and thank the person for …

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|April 6, 2017|No Comments

Most organizations take a highly complex and fragmented divide-and-conquer approach to behavioral issues. They have an initiative on sexual harassment, one on discrimination, others on scores of compliance topics, perhaps one on values. The list goes on.

Typically, these initiatives are developed by experts in a narrow specialty who come up with a long list of important ideas, laden with technical terms that have specific meaning to the experts who …

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|February 9, 2017|One Comment

Civility seems to be on everyone’s mind lately – at least it has to the audiences I have been speaking to about building inclusive, productive workplaces. As we mark Presidents’ Day this month, it hit me where to look for a role model whose guiding principles we can all follow to better communicate and relate to our colleagues and coworkers.

Let’s start by recognizing that human beings have flaws. That’s …

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