Most organizations take a highly complex and fragmented divide-and-conquer approach to behavioral issues. They have an initiative on sexual harassment, one on discrimination, others on scores of compliance topics, perhaps one on values. The list goes on.
Typically, these initiatives are developed by experts in a narrow specialty who come up with a long list of important ideas, laden with technical terms that have specific meaning to the experts who …Continue Reading
A leading hospital was concerned about the behavior of two prominent surgeons, widely known for treating other staff with contempt, displaying frequent emotional outbursts including screaming, and making condescending remarks and insulting members of the medical team. The leadership was worried about whether the hospital was headed towards a lawsuit.
The lawyer the hospital consulted tells them there doesn’t appear to be any legal threat. The physicians don’t tell sexual …Continue Reading
Civility seems to be on everyone’s mind lately – at least it has to the audiences I have been speaking to about building inclusive, productive workplaces. As we mark Presidents’ Day this month, it hit me where to look for a role model whose guiding principles we can all follow to better communicate and relate to our colleagues and coworkers.
Let’s start by recognizing that human beings have flaws. That’s …Continue Reading
As 2017 starts, a new administration will assume responsibility for leadership and direction of the federal government. Many federal employees are concerned as to how top-level staffing and policy changes will affect the security of their jobs and the climate in which they will work. In the federal government, maintaining behavioral standards of professionalism and civility is vital for effective performance no matter what happens in any election cycle. In …Continue Reading
Think that your organization’s culture doesn’t affect your company’s performance and bottom line? Stephen Paskoff, President and CEO of Employment Learning Innovations Inc., respectfully disagrees. Paskoff is a nationally recognized speaker and author of CIVILITY Rules. In his recently released book, he offers a new business approach that helps boost performance and limit risk by building lawful, professional operations that align with organizational values.
Paskoff credits his experience working …Continue Reading