One of the most serious legal challenges any organization can face is how to respond to employee complaints without violating scores of laws prohibiting retaliation. In an environment where concerns are invited, the response to a complaint will not be a reflexive and negative – “let’s shoot the messenger” – reaction that spawns many complaints.
It will be more along the lines of “let’s encourage and thank the person for …Continue Reading
A main factor contributing to the problem of poor behavior is that we’ve made ethics, compliance, and daily behavioral standards too complex. By trying to convey too much, we accomplish too little. Thus “teach little, remember much” is a better mantra than “teach much, remember little.”
The more effective approach is to be as brazen in our simplicity and consistency as are the lawsuits and ethical lapses that make the …Continue Reading
Does your workplace provide an environment of professionalism, respect, and inclusion? Creating an environment in which all employees can thrive, from top management to lower level support, is more important than ever.
Where does your workplace stand?
While most professionals agree that a civil workplace critical to success, the important question is– where does your workplace stand? It’s a simple question that’s been difficult to answer – until now.
The …Continue Reading
In the workplace, day-to-day interface among co-workers involves a wide variety of personalities and many different levels of conversation. What happens when those conversations drift toward stereotyping– and in particular, the inconspicuous kind?
Even unconsciously, and without intentional bias, comments made by one employee can offend another because of a fine-line term known as “microaggression.” Most often, these microaggressions stem from assumptions made about a person based on their race, …Continue Reading
Yesterday morning, I wrote a short blog concluding that Fox News would likely face long-term reputational damage if it allowed Bill O’Reilly to continue hosting The O’Reilly Factor. Before I could post it, Fox announced the end of O’Reilly’s twenty-year career with the network. As a broadcast superstar, Bill O’Reilly will be remembered for his persona, opinions, stellar ratings and now the acts, allegations, and settlements that caused his departure. …Continue Reading