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|May 4, 2017|No Comments

Civility in the workplace is sometimes viewed as a “soft skill” that is too vague to understand and control. Civility Rules! challenges that notion. What’s soft about preventing millions of dollars in damage? Preserving your firm’s reputation? Creating an environment where you can get the most out of your human capital investment? Avoiding breaches of compliance? Perhaps even saving lives?

All of these areas are affected by your organization’s culture. …

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|April 24, 2017|3 Comments

Is it possible Bill O’Reilly didn’t know the general boundaries of proper, lawful behavior in today’s workplaces? Was this highly educated, Harvard-degreed commentator unaware that continuing to make unwelcome advances, threatening to retaliate against those reporting them or following through could cost him his job and lots of money? Could O’Reilly have failed to watch Clarence Thomas’s 1991 Supreme Court confirmation hearing when Anita Hill’s allegations of sexual harassment captivated …

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|April 20, 2017|One Comment

Yesterday morning, I wrote a short blog concluding that Fox News would likely face long-term reputational damage if it allowed Bill O’Reilly to continue hosting The O’Reilly Factor. Before I could post it, Fox announced the end of O’Reilly’s twenty-year career with the network. As a broadcast superstar, Bill O’Reilly will be remembered for his persona, opinions, stellar ratings and now the acts, allegations, and settlements that caused his departure. …

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|April 6, 2017|No Comments

Most organizations take a highly complex and fragmented divide-and-conquer approach to behavioral issues. They have an initiative on sexual harassment, one on discrimination, others on scores of compliance topics, perhaps one on values. The list goes on.

Typically, these initiatives are developed by experts in a narrow specialty who come up with a long list of important ideas, laden with technical terms that have specific meaning to the experts who …

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|March 30, 2017|No Comments

A leading hospital was concerned about the behavior of two prominent surgeons, widely known for treating other staff with contempt, displaying frequent emotional outbursts including screaming, and making condescending remarks and insulting members of the medical team. The leadership was worried about whether the hospital was headed towards a lawsuit.

The lawyer the hospital consulted tells them there doesn’t appear to be any legal threat. The physicians don’t tell sexual …

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