Civility Rules by Stephen Paskoff
8 Fundamentals of a Civil Treatment Workplace

From the Blog


Taught vs. Understood

It’s not what you’re taught, it’s what you learn and apply that makes a difference. Throughout high school, college, and law school I was taught a good bit. I memorized countless dates, facts, and details. However, once the test was done and I had passed a course or the bar exam, I quickly forgot. In the workplace, we need to emphasize what employees need to learn and apply. It’s far more important to focus on the actual behavior instead of solely looking at what is being taught.